STXEXMAX
Support
Answers to common questions, and how to reach us.
Is real money involved?
No. There are no deposits, withdrawals, purchases or payouts. The balance and every order are for practice and have no monetary value.
Are the assets real?
No. The fourteen assets on the board were created for this app. Their names, tickers and prices are not connected to any real asset, company or exchange.
Why did my limit order or alert not trigger?
Both are checked once a second while the app is open. A limit buy fills when the ask reaches your price or lower; a limit sell fills when the bid reaches your price or higher.
How do I start again?
Open Desk from the top-left of Home, choose a starting balance under Start over and confirm. Baskets, watchlist and reading progress are kept.
Contact
Questions or feedback: [email protected]. We usually reply within a few working days.